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Baltic GSA Services

   
SALES

  • Individual and group sales
  • New customer enchain and existing customer retention
  • Contract negotiation
  • Sales calls
  • Fare distribution
  • Short term sales campaigns
  • Regular reporting
  • Product training sessions
  • Educational trip organization


MARKETING

  • Prepare market analysis and forecast
  • Develop sales strategies
  • Branding
  • Customer or Agent surveys
  • Follow up of market conditions and competitor activity
  • Pricing and distribution optimisation
  • Product adoptation
  • Promotional material preparation and distribution
  • Promotional events
  • Media planning and advertising
  • Direct mailing
  • Translation services


ONLINE MARKETING

  • Local website planning and design (or adoptation)
  • E-mail marketing
  • Online advertising
  • Online branding
  • Travel trade website maintenance (agent intranet)
  • Search engine optimisation
  • Online booking engine maintenance
  • Presence in social networks
  • Use of social media


CALL CENTER

  • Necessary IT and telecomunication equipment
  • Dedicated local phone numbers
  • Dedicated e-mail addresses
  • Final consumer call centre
  • Travel Agent helpdesk
  • Loyal Customer service line
  • Educated multilingual staff
  • Reports and analyses


PUBLIC RELATIONS

  • Liaison with media
  • Press releases and conferences
  • Presence in main industry events
  • Regular newsletters
  • Press kits
  • Customer Relationship Management (CRM)
  • Media FAM trips
  • Monitoring of local media
  • Customer claims processing


LEGAL SERVICES

  • Compliance to local trading regulations
  • Trademark protection
  • Preparation of legal documents
  • Legal consulting facilities


FINANCIAL SERVICES

  • Provision of financial guarantee
  • Timely remittance
  • Preparation of accounting reports
  • Billing and collection services for non-IATA agents
  • Refund processing
  • ADM/ACM processing
  • Coordination with IATA BSP
Read more:
Who We Are
Whom We Represent
What We Have Achieved
 
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Representation Specialist Baltic GSA is a proud partner of Brussels Airlines, Ethiopian Airlines, CarTrawler, AmaWaterways, Carnival Cruise Line, Costa Cruises, Cunard Line, CroisiEurope, Holland America Line, MSC Cruises, Norwegian Cruise Line, Princess Cruises, P&O Cruises, Paul Gauguin Cruises, Silversea Cruises, SeaDream Yacht Club, Seabourn and Royal Caribbean International.